Practo Online Doctor Consultation

Business Profile

Core Value Proposition

Practo Online Doctor Consultation provides online doctor consultations with verified doctors, digital prescriptions, and integrated services to book appointments, order medicines, and book diagnostic tests.

Target Customer

Individuals in India and abroad seeking convenient access to doctors via video or chat, across multiple specialties; families seeking medical care; corporates seeking employee wellness solutions.

Key Differentiator

24/7 access to a large network of verified doctors across 25+ specialties, instant or near-instant video consultations, digital prescriptions, home delivery of medicines, lab test bookings, and a free follow-up period, all delivered via the Practo app.

Implementation Timeline

Connect within 60 seconds for instant video consults; start an instant consultation within about 2 minutes; follow-up available for 7 days after the online visit.

Pain Points

1Need for immediate medical advice without traveling to a clinic or hospital
2Difficulty scheduling in-person appointments with multiple specialists
3Desire for digital prescriptions and easy access to medicines and diagnostic tests

Key Features

1Video/online consultations with verified doctors (instant connect within seconds on some pages; start in about 2 minutes)
2Digital prescriptions and a free follow-up (up to 7 days) after online consultation
3Home delivery of medicines and booking of diagnostic tests
4Access to 25+ medical specialties and a pool of 20,000+ doctors
5Health articles, patient reviews, and app-based experience (video consult available on the Practo app)

Target Customer Industries

Decision Makers

1Dermatologist
2Obstetrician and Gynecologist
3Cardiologist
4Sexologist
5Psychiatrist
6Pediatrician
7General Physician
8Dentist
9Orthopedist
10Ophthalmologist
11Gynaecologist

Client Results

1200,000+ happy users
220,000+ verified doctors
325+ specialties
44.5/5 app rating
5Connects instantly or within minutes for online consultations
6Digital prescriptions with a 7-day follow-up
7Home delivery of medicines and booking of lab tests

Competitive Advantages

124x7 access to doctors for online consultations
2Verified doctors and private, confidential consultations
3Digital prescriptions and the ability to order medicines and book diagnostics
4Clinic-like experience via video calls and app-based delivery
5Large doctor network (20k+ doctors, 25+ specialties) and strong user base
6Offers like ₹200 HealthCash and app-based pricing

Key Benefits

1Instant or rapid online access to doctors

2Digital prescriptions and follow-up care

3Convenient medicine delivery and lab test booking

4Large, specialist-driven doctor network

5Secure and private online healthcare experience

Additional Product Information

Product Description

An online health platform enabling video/online consultations with doctors, digital prescriptions, medicines delivery, and diagnostic test bookings across 25+ specialties, accessible via the Practo app.

Target Market

Individuals in India and abroad seeking convenient, app-based medical consultations; families; corporate wellness programs; hospitals/clinics looking to reach patients via Practo.

Unique Value Proposition

A broad, app-based online doctor network offering 24/7 access to verified doctors, immediate video consultations, digital prescriptions, medicine delivery, and diagnostic test bookings, with a secure, private experience.

Technical Requirements

Video consultations available on the Practo app; requires the Practo app for online video consultations.

Pricing Model

Pricing varies by specialty; example consult fees include ₹199 for general online consultations and ₹399–₹499 for several specialties (e.g., General Physician ₹399, Dermatology ₹449, Gynaecology ₹499, Psychiatry ₹499, etc.). Offers include rewards like ₹200 HealthCash.

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