Providence App
Business Profile
Core Value Proposition
Providence App provides high-quality, personalized healthcare access and management through a mobile app that lets users schedule appointments (including same-day), participate in virtual visits, view test results and health records, and securely message their care team, all integrated with MyChart.
Target Customer
Patients and healthcare consumers within the Providence network seeking convenient access to care, appointments, test results, medical records, and bill payment across Providence sites in AK, CA, MT, NM, OR, TX and WA.
Key Differentiator
Award-winning Providence app with integrated features (MyChart, Grace AI assistant, same-day scheduling, virtual visits, and bill pay) marketed as a single mobile health hub and assistant for users.
Implementation Timeline
Value is available immediately upon downloading the app; same-day care can be scheduled, and features like virtual visits and test result access are available on demand.
Pain Points
- 1Difficulty scheduling care and managing appointments across providers
- 2Fragmented access to health records, test results, and bills
- 3Limited or cumbersome communication with care teams and reminders
Key Features
- 1Scheduling for virtual and in-person appointments, including same-day care
- 2Virtual visits and online consultations
- 3Access to health records, test results, medications, and bills via MyChart
- 4Secure messaging with care team and 24/7 Smart Assistant 'Grace'
- 5Health reminders and price estimates / financial assistance information
Target Customer Industries
Client Results
- 1Improved access to test results and ability to message/refill with providers
- 2Convenient, centralized management of appointments, records, and payments
- 3Potential reduction in time to access care through virtual and same-day options
Competitive Advantages
- 1Award-winning mobile app (2024)
- 2Integration with MyChart and Epic Systems
- 3Grace AI virtual assistant for 24/7 guidance
- 4Same-day care scheduling and virtual care options
- 5Comprehensive in-app management (scheduling, records, reminders, billing)
Key Benefits
Additional Product Information
Product Description
A mobile application that connects users to Providence health care and services, enabling appointment scheduling (including same-day), virtual visits, access to health records and test results, secure messaging with care teams, reminders, and bill payment, integrated with MyChart.
Target Market
Healthcare consumers in Providence’s network seeking convenient digital access to care and health information
Unique Value Proposition
Providence App offers a centralized, personalized connection to care—combining MyChart access, same-day scheduling, virtual visits, and an intelligent assistant in one award-winning mobile app.
Technical Requirements
Available for iPhone and Android; requires internet connection; integrates with MyChart; includes QR code for app download.
Pricing Model
Free to download and use
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