Slack
Business Profile
Core Value Proposition
Slack provides an operating system for work that unifies collaboration, messaging, and automation across teams.
Target Customer
Organizations and teams seeking to coordinate conversations, projects, and external partners; enterprise IT leaders and CIOs as stakeholders.
Key Differentiator
A single operating system for work with built-in AI capabilities, extensive integrations, secure external collaboration (Slack Connect), and enterprise-grade security/compliance (Enterprise Key Management, SOC/ISO/GDPR).
Implementation Timeline
Not specified in provided content
Pain Points
- 1Context switching and data silos across teams
- 2Finding information across multiple tools and conversations
- 3Coordinating work with internal and external partners
Key Features
- 1Channels and messaging for real-time collaboration
- 2Huddles, Clips, Canvas, Lists, and Templates for communication and task management
- 3Apps & Integrations, Workflow Builder for automations
- 4AI in Slack (Agentforce, Slack AI) and Enterprise Search
- 5Slack Atlas and Salesforce in Slack for CRM integration
Target Customer Industries
Decision Makers
- 1CIO
Client Results
- 1Improved team connectivity within organizations (Deliveroo quote about Slack keeping teams connected)
- 2Faster and smarter work with Slack AI
- 3Single search bar to find information across conversations and apps
Competitive Advantages
- 1Enterprise-grade security and compliance certifications (SOC 2, SOC 3, ISO/IEC 27001; GDPR; HIPAA readiness; FINRA readiness; FedRAMP Moderate)
- 2Data protection features including Enterprise Key Management
- 3Data stays within Slack infrastructure (LLMs hosted in Slack’s AWS VPC; no data sharing with LLM providers)
- 4Integration-friendly platform with thousands of apps and external collaboration through Slack Connect
Key Benefits
Case Studies & Success Stories
Deliveroo case study
Deliveroo’s CIO Will Sprunt cites Slack as the tool that keeps the company most connected, illustrating how Slack supports organizational connectivity.
Additional Product Information
Product Description
Slack is a collaboration platform that organizes conversations and work around channels, integrates with apps and services, offers AI-assisted features, and provides enterprise-grade security for teams.
Target Market
Organizations and teams across industries seeking a unified operating system for work, from small teams to large enterprises.
Unique Value Proposition
Slack acts as a single OS for work, combining real-time collaboration, app integrations, automation, AI capabilities, and enterprise-grade security to eliminate silos and accelerate work.
Technical Requirements
Desktop apps for Mac, Windows, and Linux; mobile apps for iOS and Android; AI features hosted within Slack’s AWS VPC; supports Enterprise Key Management; GDPR-compliant; SOC 2, SOC 3, ISO/IEC 27001; FedRAMP Moderate.
Pricing Model
Pricing information not disclosed in the provided content; mentions Paid vs Free in navigation
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