Syracuse University Libraries

Business Profile

Core Value Proposition

Syracuse University Libraries provides access to physical and digital resources, research services, and learning spaces for the Syracuse University community.

Target Customer

Syracuse University students, faculty, alumni, visitors, and donors; includes on-campus and off-campus users seeking research support and access to collections.

Key Differentiator

Integrated library ecosystem featuring Digital Scholarship Space (DSS), SURFACE Institutional Repository, Special Collections Research Center, interlibrary loan, open access initiatives, and cross-functional services (Center for Teaching and Learning Excellence, LaunchPad, WiSE) within a single university library system.

Implementation Timeline

Not specified

Pain Points

1Need for broad access to diverse physical and digital resources (books, journals, databases, digital collections).
2Desire for robust research support (course guides, subject librarians, workshops, data services, writing assistance).
3Requirement for off-campus access, interlibrary loan, and equipment lending (laptops and gear).

Key Features

1Borrow Laptops and Gear
2Interlibrary Loan
3Special Collections Research Center and Digital Collections
4SURFACE Institutional Repository and Open Access initiatives
5Research Guides, Workshops, and Research Support Services
6Digital Scholarship Space (DSS) and Center for Teaching and Learning Excellence
7Spaces and Study Rooms (Bird Library, etc.)
8Off-campus access and remote services (Connecting from Off Campus)
9LaunchPad and WiSE programs
10Access to Journals, Books and eBooks, Databases, and discovery tools (Databases, WorldCat, New York Times, etc.)
11Qualtrics-based Feedback and Title Suggestion forms

Target Customer Industries

Competitive Advantages

1Comprehensive, integrated resource ecosystem combining physical collections, digital collections, and open access infrastructure.
2Strong research support infrastructure (subject librarians, course guides, workshops, data services, writing center tools).
3Off-campus access and interlibrary loan enable remote research and borrowing.
4Dedicated spaces and centers (DSS, LaunchPad, WiSE, CLASS) that support teaching, learning, and innovation.
5Special collections and digital exhibits add unique archival value (e.g., Pan Am 103 Archives, LGBTQ+ history materials).

Key Benefits

1Extensive access to books, journals, databases, and digital collections.

2Open access infrastructure via SURFACE and Open Access initiatives.

3Robust research support including guides, librarians, data services, and writing tools.

4Off-campus access, interlibrary loan, and equipment lending (laptops and gear).

5Dedicated spaces and centers for teaching, learning, and innovation (DSS, LaunchPad, WiSE, CLASS).

Additional Product Information

Product Description

A university library system offering physical and digital resources, research support, archives and special collections, institutional repositories, and collaborative spaces to support teaching, learning, and scholarship.

Target Market

Syracuse University community including students, faculty, researchers, alumni, visitors, and donors seeking research access, instruction, and study spaces.

Unique Value Proposition

A comprehensive, university-wide library ecosystem that combines vast physical and digital collections with open access infrastructure, specialized research spaces, and robust research support to accelerate learning and discovery.

Technical Requirements

Off-campus access is supported; specific technical requirements are not detailed in the content.

Pricing Model

Not specified in the content; typically access is provided to university affiliates, but no pricing details are listed.

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