TaskRabbit
Business Profile
Core Value Proposition
TaskRabbit provides on-demand home task assistance by connecting customers with vetted Taskers for furniture assembly, mounting, moving, cleaning, and other home tasks.
Target Customer
Homeowners and renters seeking help with tasks around the home (e.g., furniture assembly, mounting, moving, cleaning, repairs).
Key Differentiator
Vetted Taskers with a Happiness Guarantee and an all-in-one platform for discovery, booking, communication, payment, tipping, and reviews; includes specialized offerings like Flat-Rate Move by Dolly and broad service categories.
Implementation Timeline
Same-day service is available; customers can schedule a Tasker as early as today per the platform’s workflow.
Pain Points
- 1Need for trusted, quick help to complete home tasks (same-day options).
- 2Difficulty coordinating multiple service providers for different tasks (assembly, mounting, moving, repairs).
- 3Uncertainty about quality and reliability of independent workers and pricing upfront.
Key Features
- 1Search and book Taskers by price, skills, and reviews.
- 2Schedule tasks for today or in the future (including same-day availability).
- 3In-app chat, pay, tip, and review all in one place.
- 4Vetted Taskers with dedicated support and a satisfaction guarantee.
- 5Wide range of services including furniture assembly (IKEA, crib, desks, shelves), mounting, moving, cleaning, and more.
Target Customer Industries
Decision Makers
- 1Homeowner
- 2Renter
Client Results
- 13.4 million+ furniture assemblies completed
- 21.5 million+ moving tasks completed
- 31 million+ items mounted
- 4890,000+ homes cleaned
Competitive Advantages
- 1Vetted Taskers with background checks.
- 2Happiness Pledge (satisfaction guarantee).
- 3Dedicated support available daily.
- 4All-in-one platform for booking, communication, payment, tipping, and reviews.
- 5Transparent pricing with listed project starting prices.
Key Benefits
Case Studies & Success Stories
IKEA furniture assembly and shelving setup
Elizabeth P. had IKEA Norli drawer chest assembled in under 30 minutes and a metal wire shelving unit in about 10 minutes; also fixed a drawer on an existing desk.
Nursery crib and dresser assembly
Tiffany B. reported an awesome job assembling crib and dresser for a nursery; worker cleaned up and explained crib settings.
Wall and ceiling repairs
Amanda L. hired a Tasker to patch holes; rapid, professional work with seamless finish and follow-up for a second layer.
Chandelier installation and cabinet mounting
Sabrina K. had a heavy chandelier hung and a cabinet fixed; expressed willingness to hire again.
AC drain line and plumbing fixes
Jana T. and Jose fixed an AC drain line; praised for promptness, communication, and efficiency.
Frameless glass shower doors installation
Elisa R. and Michael installed shower doors; noted for patience and problem-solving approach.
Additional Product Information
Product Description
TaskRabbit connects customers with vetted Taskers to perform on-demand home tasks including furniture assembly, mounting, moving, cleaning, and more.
Target Market
Individuals (homeowners and renters) needing assistance with home tasks and projects.
Unique Value Proposition
A trusted, end-to-end platform that provides quick access to vetted Taskers for a wide range of home tasks, with a happiness guarantee and integrated payment/review flow.
Technical Requirements
Accessible via web and mobile app; platform emphasizes easy booking, in-app communication, and payments. Some pages reference browser compatibility issues (likely due to older site scripts).
Pricing Model
Projects start at specific price points (e.g., furniture assemblies from $49; cleaning from $49; minor repairs from $74; TV mounting from $69). Flat-Rate Move by Dolly starts at $139.
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