tawk.to
Business Profile
Core Value Proposition
tawk.to provides 100% free live chat software to monitor and chat with visitors on your website, enabling businesses to communicate effectively with their customers.
Target Customer
Businesses that require customer interaction through live chat on their websites, including small to large enterprises.
Key Differentiator
tawk.to is unique in offering a fully functional live chat platform completely free of charge, without limitations on the number of agents, chat volumes, or sites.
Implementation Timeline
Customers can implement and see value from tawk.to immediately, with a setup time of 120 seconds.
Pain Points
- 1Need for real-time communication with website visitors
- 2Difficulty in organizing customer interactions from multiple tools
- 3Requirement for a cost-effective customer communication solution
Key Features
- 1Live Chat with no limits on number of agents or concurrent chats
- 2Knowledge Base and CRM integration
- 3AI Assist for automated chat responses
- 4Video and Voice add-ons
- 524×7-365 live support
Target Customer Industries
Decision Makers
- 1CTO
- 2Marketing Manager
- 3Customer Support Manager
Client Results
- 1Improved customer engagement and satisfaction
- 2Streamlined communication processes
- 3Cost savings on customer support solutions
Competitive Advantages
- 1Completely free platform with no hidden costs
- 2Unlimited number of agents and chats
- 3Wide range of features traditionally found in paid solutions
Key Benefits
Case Studies & Success Stories
5+ Million People Use tawk.to
Ranked #1 with a 98% customer satisfaction score, millions of people use tawk.to to interact with billions of customers.
Additional Product Information
Product Description
tawk.to is a free live chat software that allows businesses to monitor and chat with website visitors.
Target Market
Businesses across various industries looking for cost-effective, efficient customer interaction solutions.
Unique Value Proposition
tawk.to offers a fully-featured, customizable live chat solution without costs, supported by a global team.
Technical Requirements
Requires adding a small JavaScript snippet to your website.
Pricing Model
Free to use with optional paid services for hiring chat agents at $1/hr.
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