Tulsa City-County Library
Business Profile
Core Value Proposition
Tulsa City-County Library provides access to books, digital resources, programs, and services across 24 locations in Tulsa County to support lifelong learning and community literacy.
Target Customer
Residents of Tulsa County, including students, families, researchers, educators, and general library users.
Key Differentiator
Multiple resource centers (African-American Resource Center, American Indian Resource Center, Hispanic Resource Center, Genealogy Center), Dolly Parton’s Imagination Library program for children, ongoing expansion of facilities, and a five-star national rating.
Implementation Timeline
Temporary library card provides instant access to online services; full service library card delivered by mail within up to 2 weeks; full card enables in-person checkout and computer access at 24 locations.
Pain Points
- 1Need for free, accessible educational resources and tutoring (Get Homework Help Now!).
- 2Access to children's books and early literacy programs (Dolly Parton’s Imagination Library).
- 3Access to a wide network of physical locations and digital catalog across Tulsa County.
Key Features
- 1Free online homework help with live tutoring (English/Spanish) 2-11 p.m. daily.
- 2Dolly Parton’s Imagination Library enrollment for Tulsa County children.
- 324 library locations with in-person services and resources across Tulsa County.
- 4Online catalog and holds/checkout via the catalog (BiblioCommons).
- 5Resource centers for African-American, American Indian, Hispanic communities and genealogy research.
- 6Temporary library card provides instant online access and allows up to 10 holds.
Target Customer Industries
Decision Makers
- 1CEO
Client Results
- 1Improved access to educational resources and tutoring for students.
- 2Monthly free books for participating children until age 5.
- 3Expanded community services and facilities (ongoing expansion projects) and a five-star rating.
Competitive Advantages
- 1Broad geographic reach with 24 locations across Tulsa County.
- 2Strong community focus with resource centers and family literacy programs.
- 3Recognized as a five-star library by Library Journal (national rating).
- 4Combination of physical collections and digital tools (online catalog, text alerts, library apps).
Key Benefits
Additional Product Information
Product Description
Public library system offering books, media, digital resources, and community programs across 24 locations in Tulsa County.
Target Market
Residents of Tulsa County, including students, families, educators, and researchers seeking educational resources and community programs.
Unique Value Proposition
A well-established public library system with extensive local footprint, specialized resource centers, free children's book program, and a recognized quality rating, delivering broad access to learning resources.
Technical Requirements
Catalog powered by BiblioCommons; digital tools include Library Text Alerts, Library Elf, My Library Event Guide; mobile apps available.
Pricing Model
Full-service library card costs $65 per year (per household) if not eligible for a free card; temporary library card provides instant online access and allows up to 10 holds.
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