Ushahidi Platform
Business Profile
Core Value Proposition
Ushahidi Platform provides crowdsourced data collection, management, and mapping to empower communities to turn information into action.
Target Customer
Individuals, community groups, NGOs, governments, activists, and organizations seeking to collect, manage, and act on crowdsourced information.
Key Differentiator
Open-source, mobile-first, globally deployed platform with multi-language support, private/internal deployments, and comprehensive support/advisory services for enterprise deployments.
Implementation Timeline
Not specified in the provided content; emphasis on ongoing deployments, capacity building, and a five-year growth strategy with incremental milestones.
Pain Points
- 1Fragmented or unreliable information during emergencies, elections, and rights advocacy needing a trustworthy data source.
- 2Difficulty collecting data from multiple channels (email, SMS, Twitter, web) in diverse languages and formats.
- 3Need to coordinate data collection, analysis, and action to inform governance, disaster response, or advocacy efforts.
Key Features
- 1Multi-source data gathering via email, Twitter, web, SMS, and more
- 2Data management with filters, saved searches, and organization of submissions
- 3Data analysis with mapping, charts, graphs, and timelines; exports to CSV
- 4Open-source, mobile-first design with offline data collection (e.g., USSD/SMS) and native iOS/Android apps
- 5Private/internal deployments, customizable user roles, hosting, and ongoing advisory/support
Target Customer Industries
Decision Makers
- 1CTO
- 2Director of IT
- 3Program Manager
- 4Data Analyst / Data Scientist
- 5Civic Tech Lead
- 6Deployment Partner Lead
Client Results
- 1Goal to raise 20 million voices globally by 2026 (theory of change and progress shown in strategic plan)
- 22,949 deployments (as part of strategic plan metrics)
- 36.7M+ submissions & reports
- 433 published case studies
- 525M people reached in critical situations
- 6200K deployments (site-wide metric in navigation), 50K posts & testimonials, $1.00 per direct impact (donations metric)
- 7Example deployments and outcomes: Reclaim Naija – 8% increase in voter turnout in Nigerian 2011 elections; Iran Protests – 24,000+ reports submitted; Frena la Curva – Spain COVID-19 mutual aid/volunteer matching; 9 villages in Tana River County (Kenya) for resilience through T-CLIRP
Competitive Advantages
- 1Open-source foundation enabling broad access and collaboration
- 2Mobile-first, globally available in dozens of languages
- 3Multi-channel data collection (SMS, email, web, social) and flexible data collection surveys
- 4Private/internal deployments with customizable user roles and private hosting options
- 5Dedicated support, advisory services, and knowledge resources (case studies, documentation, training)
Key Benefits
Case Studies & Success Stories
Uchaguzi Platform (Kenya) – Case study
Case study focused on election monitoring and engagement via Ushahidi's platform.
Tana River Project (T-CLIRP) – World Vision Kenya
Climate change & livelihoods restoration project; aimed to build resilience of women and youth in nine villages of Garsen North and Kipini East Wards, Tana River County.
Reclaim Naija – Example Deployment
Crowdsourced reports provided information to improve polling station functionality; 8% increase in voter turnout in the Nigerian 2011 elections.
Frena la Curva – Spain COVID-19
Matched individuals in need with volunteers during COVID-19 lockdowns in Spain.
Iran Protests – Example Deployment
Captured 24,000+ reports from Iranian protests sparked by the death of Mahsa Amini; 24K reports submitted.
Additional Product Information
Product Description
A crowdsourcing and mapping platform that enables rapid collection, management, analysis, and action on crowdsourced information, supporting global deployments in governance, humanitarian relief, human rights, and climate-related initiatives. It is open-source, mobile-first, and supports multiple languages and private deployments.
Target Market
Deployment partners, grassroots organizations, NGOs, governments, community groups, activists, and enterprise clients seeking to collect and act on citizen data.
Unique Value Proposition
Open-source, end-to-end crowdsourcing and mapping platform with multi-channel data collection, offline capabilities, private deployments, global language support, and dedicated advisory/support services to scale impact.
Technical Requirements
Open-source software with options for private hosting; mobile-first design; multi-channel data intake (email, Twitter, web, SMS); supports offline data collection (USSD/SMS); iOS/Android native apps; data visualization (maps, charts, timelines); exports to CSV; integrates with OpenStreetMap and Mapbox; API access; HDX integration; deployment, migration, and hosting services available.
Pricing Model
Pricing details not disclosed in the provided content; fundraising/donation-driven support mentioned (e.g., donations to Ushahidi).
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