WestJet

Business Profile

Core Value Proposition

WestJet provides low fare flights and vacation packages, along with a loyalty program (WestJet Rewards) and travel-related services.

Target Customer

{"Individuals and families seeking affordable flights and vacation packages","WestJet Rewards members looking to earn/redeem points and achieve status","Business travelers and corporate groups seeking travel options","Travel agents and corporate clients (WestJet for Travel Agents, Groups and Conventions)"}

Key Differentiator

{"Canada-wide direct flight network and route options","WestJet Rewards loyalty program with points earning, redemption, and status tiers","Co-branded WestJet RBC Mastercard program (WestJet RBC World Elite Mastercard)","Integrated services for business travel and travel agents (WestJet for Business Travel, Travel Agents, Groups and Conventions)"}

Implementation Timeline

{"Core booking and loyalty features are available immediately","Welcome WestJet dollars from the WestJet RBC World Elite Mastercard are awarded within 4-6 weeks after the first qualifying purchase"}

Pain Points

1Finding and booking affordable flight options
2Managing baggage allowances, prepaying for checked bags, and selecting seats ahead of time
3Handling trip changes, cancellations, vouchers, and staying updated with travel advisories and entry requirements

Key Features

1Direct Flights, Route Map, and Best of Travel Offers
2Baggage Calculator and prepay for checked bags
3Advance seat selection and online check-in
4Flight status and trip management (Manage trips, check-in, etc.)
5WestJet Rewards: earning and redeeming WestJet Points with tier benefits

Target Customer Industries

Decision Makers

1Not stated in provided content

Client Results

1Potential cost and time savings from baggage prepay and streamlined check-in/seat selection
2Rewards and loyalty benefits through WestJet Points and status tiers
3Efficient trip management and access to travel support

Competitive Advantages

1Loyalty program with points earning/redeeming and status tiers
2Co-branding with RBC Mastercard offering additional value
3Coherent ecosystem for booking, baggage, seating, and trip management
4Coast-to-coast Canada network with direct flights

Key Benefits

1Low fares, discount codes, and seat sales

2Earn and redeem WestJet Points, with status benefits

3Baggage management and prepaid options for time savings

4Advance seat selection and online check-in

5Travel help and support integrated into trip management

Additional Product Information

Product Description

WestJet is a Canadian airline offering flights and vacation packages, along with a loyalty program (WestJet Rewards) and services for business travel, travel agents, and group bookings.

Target Market

{"Individual travelers and families","Business travelers and corporate customers","Travel agents and travel management companies","Cardholders and financial partners (RBC Mastercard)"}

Unique Value Proposition

WestJet combines a coast-to-coast Canadian flight network with a loyalty program and a co-branded Mastercard, plus business/travel-agent tools, all within a single ecosystem.

Technical Requirements

Not specified in the provided content

Pricing Model

Flight prices may change and are not guaranteed until payment is made; some fares are non-refundable and require advance purchase; prices may reflect taxes/fees but are subject to exchange rate fluctuations

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