3CX

Business Profile

Core Value Proposition

3CX provides a comprehensive business communication solution for calls, video, and chat, offering an easy-to-manage system with integrated PBX, video conferencing, and live chat capabilities.

Target Customer

Businesses with 25+ users looking for a flexible and affordable communication system, including enterprises and small businesses.

Key Differentiator

3CX offers a flat annual rate with no per-user pricing, ensuring cost predictability and affordability alongside a robust suite of features including AI analytics and omnichannel support.

Implementation Timeline

Customers can start seeing value within 30 days with the free trial, and the system is easy to set up and maintain.

Pain Points

1High communication costs due to per-user pricing models
2Complexity in managing multiple communication channels
3Need for secure, private communication solutions without data uploads to third parties

Key Features

1Integrated call center with live chat, WhatsApp, and SMS support
2AI-powered call analytics and sentiment analysis
3CRM integrations with popular platforms like Salesforce and Microsoft Dynamics
4Video conferencing and remote working capabilities
5Skill-based routing and advanced queue management

Target Customer Industries

Decision Makers

1IT Director
2Communication Manager
3Head of Telecoms
4Information Systems Manager

Client Results

1Reduced telephony costs by up to 80%
2Improved customer satisfaction and service efficiency
3Enhanced communication capabilities across multiple channels

Competitive Advantages

1No per-agent or per-user fees, only one annual license cost
2Flexible deployment options: on-premise, hosted, or self-hosted
3Comprehensive feature set without hidden costs or add-ons

Key Benefits

1Significant cost savings on communication expenses

2Flexible and scalable communication management

3Enhanced customer interaction through integrated channels

Case Studies & Success Stories

Newman College Upgrades to 3CX and Fanvil

Case #1

Achieved a 75% reduction in telephony costs while enhancing communication capabilities.

3CX Provides Mayfield School with Future-proof Comms Upgrade

Case #2

Selected for its value and technology, offering simplicity and cost-effectiveness.

3CX Passes with Flying Colors at West Hatch High School

Case #3

Returned to 3CX for long-term stability and feature-rich communication solutions.

Additional Product Information

Product Description

A communication platform offering PBX, video conferencing, live chat, and contact center solutions with AI-enhanced analytics.

Target Market

Organizations of various sizes looking for cost-effective communication solutions, including education, healthcare, automotive, and hospitality sectors.

Unique Value Proposition

3CX's ability to provide an all-in-one communication solution with no per-user fees and flexible deployment options makes it unique and cost-effective.

Technical Requirements

Supports on-premise, cloud, or self-hosted deployment; integrates with leading CRMs and SIP trunk providers.

Pricing Model

Annual flat rate with no per-user or per-agent fees, offering a predictable and affordable pricing model.

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