3CX
Business Profile
Core Value Proposition
3CX provides a comprehensive business communication solution for calls, video, and chat, offering an easy-to-manage system with integrated PBX, video conferencing, and live chat capabilities.
Target Customer
Businesses with 25+ users looking for a flexible and affordable communication system, including enterprises and small businesses.
Key Differentiator
3CX offers a flat annual rate with no per-user pricing, ensuring cost predictability and affordability alongside a robust suite of features including AI analytics and omnichannel support.
Implementation Timeline
Customers can start seeing value within 30 days with the free trial, and the system is easy to set up and maintain.
Pain Points
- 1High communication costs due to per-user pricing models
- 2Complexity in managing multiple communication channels
- 3Need for secure, private communication solutions without data uploads to third parties
Key Features
- 1Integrated call center with live chat, WhatsApp, and SMS support
- 2AI-powered call analytics and sentiment analysis
- 3CRM integrations with popular platforms like Salesforce and Microsoft Dynamics
- 4Video conferencing and remote working capabilities
- 5Skill-based routing and advanced queue management
Target Customer Industries
Decision Makers
- 1IT Director
- 2Communication Manager
- 3Head of Telecoms
- 4Information Systems Manager
Client Results
- 1Reduced telephony costs by up to 80%
- 2Improved customer satisfaction and service efficiency
- 3Enhanced communication capabilities across multiple channels
Competitive Advantages
- 1No per-agent or per-user fees, only one annual license cost
- 2Flexible deployment options: on-premise, hosted, or self-hosted
- 3Comprehensive feature set without hidden costs or add-ons
Key Benefits
Case Studies & Success Stories
Newman College Upgrades to 3CX and Fanvil
Achieved a 75% reduction in telephony costs while enhancing communication capabilities.
3CX Provides Mayfield School with Future-proof Comms Upgrade
Selected for its value and technology, offering simplicity and cost-effectiveness.
3CX Passes with Flying Colors at West Hatch High School
Returned to 3CX for long-term stability and feature-rich communication solutions.
Additional Product Information
Product Description
A communication platform offering PBX, video conferencing, live chat, and contact center solutions with AI-enhanced analytics.
Target Market
Organizations of various sizes looking for cost-effective communication solutions, including education, healthcare, automotive, and hospitality sectors.
Unique Value Proposition
3CX's ability to provide an all-in-one communication solution with no per-user fees and flexible deployment options makes it unique and cost-effective.
Technical Requirements
Supports on-premise, cloud, or self-hosted deployment; integrates with leading CRMs and SIP trunk providers.
Pricing Model
Annual flat rate with no per-user or per-agent fees, offering a predictable and affordable pricing model.
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