Bizrate Insights

Business Profile

Core Value Proposition

Bizrate Insights provides a customer feedback and insights platform that helps brands capture verified customer voice and translate it into growth, loyalty, and smarter business decisions.

Target Customer

{"Ecommerce Managers","Marketers","Customer Support Specialists","UX/CX Professionals"}

Key Differentiator

Unlimited data collection across all growth stages; 25+ million surveys completed annually with a 94% completion rate; 2,000 brands in network; 100% verified purchases; easy ecommerce platform integrations (Shopify, Adobe Commerce, WooCommerce); access to expert data analysts and on-call insights team.

Implementation Timeline

Implementation in minutes with no engineering required; value accrues as soon as feedback is collected.

Pain Points

1Capture on-time, voice-of-customer feedback across the customer journey
2Increase customer loyalty and repeat purchases while boosting conversions
3Turn feedback into actionable insights and benchmark performance against competitors

Key Features

1Net Promoter Score (NPS) at key touchpoints
2Google Seller Ratings syndication for SEO and CTR
3Customer Journey Intelligence
4Expert Insights Analysis / on-call data experts
5Competitor Benchmarking
6Unlimited Data Collection
7Ecommerce platform integrations (Shopify, Adobe Commerce, WooCommerce)
8Plans include a free option

Target Customer Industries

Decision Makers

1Ecommerce Manager
2Marketer
3Customer Support Specialist
4UX/CX Professional

Client Results

1Increase customer loyalty and retention
2Boost conversions and reduce site abandonment
3Turn survey responses into actionable insights and informed strategies
4Improve brand credibility and search visibility via Google Seller Ratings

Competitive Advantages

1100% verified reviews from real customers
2Unlimited surveys across plans, including a free plan
325+ million surveys annually across 2,000 brands
4Easy integrations with major ecommerce platforms
5Access to expert insights and on-call data analysts

Key Benefits

1Turn feedback into actionable strategy

2Improve loyalty and retention

3Increase conversions

4Boost brand credibility and online presence

5Benchmark against competitors

Case Studies & Success Stories

Funko

Case #1

Stephen Bury, Senior Director of Marketing, notes Bizrate Insights helps understand what customers want and benchmark against competitors.

Bodybuilding.com

Case #2

Dean Sakamoto, Customer Experience Manager, praises easy-to-understand questions and analytics with broad value across channels.

babybrezza.com

Case #3

David Contract, Marketing Team Lead, says Bizrate Insights provides an all-in-one view of UI, checkout, and customer experience.

Additional Product Information

Product Description

Customer Feedback & Insights Platform

Target Market

Brands and ecommerce businesses seeking to collect verified customer feedback and translate it into growth, loyalty, and improved CX.

Unique Value Proposition

Unlimited surveys, verified VoC, and expert analysis that turn feedback into measurable growth and better customer experiences.

Technical Requirements

Integrates with Shopify, Adobe Commerce, WooCommerce; API access and custom apps; seamless data collection within existing workflows.

Pricing Model

Plans with unlimited surveys; includes a free plan.

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