California Alternate Rates for Energy (CARE) Program
Business Profile
Core Value Proposition
California Alternate Rates for Energy (CARE) program provides long-term monthly discounts on gas and electricity for eligible low-income households and participants in qualifying public assistance programs.
Target Customer
Residential PG&E customers in California who qualify for CARE/FERA, including sub-metered tenants, nonprofits, agricultural housing, and multi-family housing facilities.
Key Differentiator
Offers CARE with an integrated CARE/FERA enrollment path, multiple submission methods (online, mail, fax, email), multilingual access (English, Spanish, Chinese) and large-print options, plus renewal eligibility and ongoing reminders.
Implementation Timeline
{"Online enrollment can be completed in minutes","Enrollment renewal required every two years (four years if on a fixed income); renewal reminders issued ahead of expiration"}
Pain Points
- 1High energy bills for low-income households
- 2Complex eligibility requirements and enrollment processes for assistance programs
- 3Need for accessible, multilingual, and flexible enrollment options
Key Features
- 1Discount of 20% or more on gas and electricity for eligible households
- 2Eligibility based on income or enrollment in qualifying public assistance programs
- 3One enrollment path for CARE and FERA; if not eligible for CARE, evaluation for FERA
- 4Multiple enrollment channels: online, mail, fax, and email
- 5Access to online applications in English, Spanish, and Chinese; large-print, mail-in PDFs available
Target Customer Industries
Decision Makers
- 1N/A
Client Results
- 1Lower monthly energy bills for eligible customers
- 2Sustained savings through ongoing CARE discounts
- 3Simplified enrollment and renewal processes with reminders
Competitive Advantages
- 1Integrated CARE/FERA with a single application flow
- 2Flexible submission options (online, mail, fax, email)
- 3Multilingual access and large-print formats improve accessibility
- 4Clear eligibility criteria and documented savings (20%+)
Key Benefits
Additional Product Information
Product Description
PG&E program offering long-term monthly discounts on gas and electricity for eligible low-income households and participants in qualifying public assistance programs.
Target Market
Residential customers within PG&E service territory who qualify for CARE/FERA, including low-income households, sub-metered tenants, nonprofits, agricultural housing, and MFHCS facilities.
Unique Value Proposition
Significantly reduce energy costs for eligible households through a government-backed discount program, with accessible enrollment across languages and formats and a unified CARE/FERA approach.
Technical Requirements
{"Online CARE/FERA application portal (energyinsight.pge.com)","Alternative submission methods: mail, fax, or email","Availability of large-print PDFs and translations (English, Spanish, Chinese)"}
Pricing Model
Discount-based pricing: discounts applied to monthly gas and electricity bills (CARE: 20%+).
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