California Alternate Rates for Energy (CARE) Program

Business Profile

Core Value Proposition

California Alternate Rates for Energy (CARE) program provides long-term monthly discounts on gas and electricity for eligible low-income households and participants in qualifying public assistance programs.

Target Customer

Residential PG&E customers in California who qualify for CARE/FERA, including sub-metered tenants, nonprofits, agricultural housing, and multi-family housing facilities.

Key Differentiator

Offers CARE with an integrated CARE/FERA enrollment path, multiple submission methods (online, mail, fax, email), multilingual access (English, Spanish, Chinese) and large-print options, plus renewal eligibility and ongoing reminders.

Implementation Timeline

{"Online enrollment can be completed in minutes","Enrollment renewal required every two years (four years if on a fixed income); renewal reminders issued ahead of expiration"}

Pain Points

1High energy bills for low-income households
2Complex eligibility requirements and enrollment processes for assistance programs
3Need for accessible, multilingual, and flexible enrollment options

Key Features

1Discount of 20% or more on gas and electricity for eligible households
2Eligibility based on income or enrollment in qualifying public assistance programs
3One enrollment path for CARE and FERA; if not eligible for CARE, evaluation for FERA
4Multiple enrollment channels: online, mail, fax, and email
5Access to online applications in English, Spanish, and Chinese; large-print, mail-in PDFs available

Target Customer Industries

Decision Makers

1N/A

Client Results

1Lower monthly energy bills for eligible customers
2Sustained savings through ongoing CARE discounts
3Simplified enrollment and renewal processes with reminders

Competitive Advantages

1Integrated CARE/FERA with a single application flow
2Flexible submission options (online, mail, fax, email)
3Multilingual access and large-print formats improve accessibility
4Clear eligibility criteria and documented savings (20%+)

Key Benefits

1Reduced monthly energy costs for eligible households

2Accessible enrollment via multiple channels and languages

3Renewal reminders and straightforward eligibility criteria

Additional Product Information

Product Description

PG&E program offering long-term monthly discounts on gas and electricity for eligible low-income households and participants in qualifying public assistance programs.

Target Market

Residential customers within PG&E service territory who qualify for CARE/FERA, including low-income households, sub-metered tenants, nonprofits, agricultural housing, and MFHCS facilities.

Unique Value Proposition

Significantly reduce energy costs for eligible households through a government-backed discount program, with accessible enrollment across languages and formats and a unified CARE/FERA approach.

Technical Requirements

{"Online CARE/FERA application portal (energyinsight.pge.com)","Alternative submission methods: mail, fax, or email","Availability of large-print PDFs and translations (English, Spanish, Chinese)"}

Pricing Model

Discount-based pricing: discounts applied to monthly gas and electricity bills (CARE: 20%+).

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