CivicPlus Civic Experience Platform
Business Profile
Core Value Proposition
CivicPlus provides a Modern Civic Impact Platform for governments to boost efficiency and resident satisfaction.
Target Customer
{"City managers","Public Information Officers (PIOs)","Clerks","Recreation Directors","Community Development Directors","IT Leaders / Chief Information Officers","Elected Officials","Public Works Directors","Local government organizations (cities, counties, special districts)"}
Key Differentiator
Integrated, end-to-end government platform with unified resident experiences (single sign-on) and deep cross-module integrations (websites, resident portal, FOIA, 311, payments, social media archiving, etc.), backed by decades of government-focused experience and committed cybersecurity investments.
Implementation Timeline
Not specified in the content provided
Pain Points
- 1Fragmented resident services across multiple systems requiring multiple logins
- 2Need to meet compliance, accessibility (WCAG AA), and FOIA requirements
- 3Challenges in engaging residents, delivering timely information, and maintaining transparent, efficient government operations
Key Features
- 1Municipal Websites with branded, mobile-friendly design and integration capabilities
- 2Mass Notification System for emergency alerts and routine communications
- 3311 CRM for resident service requests and delivery
- 4Social Media Archiving for compliance and capture of interactions
- 5NextRequest Public Records Request Management
- 6Agenda and Meeting Management for clerks
- 7Codification and Asset Management
- 8Process Automation and Digital Services
- 9Resident Portal with unified resident experiences
- 10Integration Hub for developer integrations and data sharing
- 11CivicPlus Pay and CivicPlus Chatbot for payments and automated customer service
Target Customer Industries
Decision Makers
- 1City Manager
- 2Public Information Officer (PIO)
- 3Clerk
- 4Recreation Director
- 5Community Development Director
- 6IT Director / Chief Information Officer (CIO)
- 7Elected Officials
- 8Public Works Director
- 9City or County IT / Technology Leader
Client Results
- 1Up to 89% increase in resident engagement
- 2Up to 40% improvement in process efficiency
- 310,000+ local government customers; 100,000+ public servant users; 340+ million resident users; 25 years of experience; 98% client retention
Competitive Advantages
- 1All-in-one, integrated Civic Experience Platform tailored for government needs
- 2Single sign-on and unified resident experiences across modules
- 3Strong cybersecurity investment (over $12 million annually) and hosting
- 425+ years of government-focused digital services expertise
- 5High credibility with extensive case studies and a large base of government customers
Key Benefits
Case Studies & Success Stories
City of Santa Rosa – Website redesign collaboration across departments
Department input shaped a city-wide website redesign; ultimately built a single city-wide site under executive oversight.
Town of Amherst – Improved communications and accessibility
CivicPlus helped keep communications and information current and accessible for residents.
City of Topeka – Maps, data, service requests and work orders foundation
Combination of maps, data, service requests and work orders enabled data-driven decision making.
City of Key West – Strengthened community relationships via CivicPlus
Improved relationships with community members and maintained current communications through the town website.
City of Manitou Springs – Automation reduces busy-work
Automations eliminated busy-work and improved staff efficiency.
Spartanburg County Parks and Recreation – Streamlined software partnerships
Consolidated software partners to simplify operations and improve program delivery.
Niles Township, IL – Intuitive municipal website technology
Municipal website technology described as intuitive with quick staff adoption.
Bucks County – trust and reliability in municipal websites
CivicPlus cited for improving government-community relationships and trusted web solutions.
Additional Product Information
Product Description
A unified government technology platform offering municipal websites, accessibility, mass notification, FOIA/public records tooling, 311 CRM, social media archiving, codification, asset management, process automation, resident portal, and more, designed to deliver unified resident experiences and efficient government operations.
Target Market
Local governments and public sector entities (cities, counties, special districts) and related education and public safety agencies seeking integrated digital government tools.
Unique Value Proposition
The Civic Experience Platform delivers an integrated, government-specific solution stack with unified resident experiences, strong accessibility and compliance features, robust security investments, and a history of government-focused delivery, enabling governments to operate more efficiently and engage residents effectively.
Technical Requirements
WCAG 2.1 AA accessibility; hosting and cybersecurity considerations; 24/7 technical support; integrations via Integration Hub; mobile-friendly and accessible design; supports resident self-service
Pricing Model
Pricing not publicly disclosed; options indicated include Request pricing and Online Demo
Companies Solving Similar Problems
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