CivicPlus Civic Experience Platform

Business Profile

Core Value Proposition

CivicPlus provides a Modern Civic Impact Platform for governments to boost efficiency and resident satisfaction.

Target Customer

{"City managers","Public Information Officers (PIOs)","Clerks","Recreation Directors","Community Development Directors","IT Leaders / Chief Information Officers","Elected Officials","Public Works Directors","Local government organizations (cities, counties, special districts)"}

Key Differentiator

Integrated, end-to-end government platform with unified resident experiences (single sign-on) and deep cross-module integrations (websites, resident portal, FOIA, 311, payments, social media archiving, etc.), backed by decades of government-focused experience and committed cybersecurity investments.

Implementation Timeline

Not specified in the content provided

Pain Points

1Fragmented resident services across multiple systems requiring multiple logins
2Need to meet compliance, accessibility (WCAG AA), and FOIA requirements
3Challenges in engaging residents, delivering timely information, and maintaining transparent, efficient government operations

Key Features

1Municipal Websites with branded, mobile-friendly design and integration capabilities
2Mass Notification System for emergency alerts and routine communications
3311 CRM for resident service requests and delivery
4Social Media Archiving for compliance and capture of interactions
5NextRequest Public Records Request Management
6Agenda and Meeting Management for clerks
7Codification and Asset Management
8Process Automation and Digital Services
9Resident Portal with unified resident experiences
10Integration Hub for developer integrations and data sharing
11CivicPlus Pay and CivicPlus Chatbot for payments and automated customer service

Target Customer Industries

Decision Makers

1City Manager
2Public Information Officer (PIO)
3Clerk
4Recreation Director
5Community Development Director
6IT Director / Chief Information Officer (CIO)
7Elected Officials
8Public Works Director
9City or County IT / Technology Leader

Client Results

1Up to 89% increase in resident engagement
2Up to 40% improvement in process efficiency
310,000+ local government customers; 100,000+ public servant users; 340+ million resident users; 25 years of experience; 98% client retention

Competitive Advantages

1All-in-one, integrated Civic Experience Platform tailored for government needs
2Single sign-on and unified resident experiences across modules
3Strong cybersecurity investment (over $12 million annually) and hosting
425+ years of government-focused digital services expertise
5High credibility with extensive case studies and a large base of government customers

Key Benefits

1Increased resident engagement and satisfaction

2Improved transparency, compliance, and accessibility

3Streamlined operations, reduced manual workload, and cost savings

4Unified, user-friendly resident experiences with single sign-on

5Rapid delivery of services and better emergency communications

Case Studies & Success Stories

City of Santa Rosa – Website redesign collaboration across departments

Case #1

Department input shaped a city-wide website redesign; ultimately built a single city-wide site under executive oversight.

Town of Amherst – Improved communications and accessibility

Case #2

CivicPlus helped keep communications and information current and accessible for residents.

City of Topeka – Maps, data, service requests and work orders foundation

Case #3

Combination of maps, data, service requests and work orders enabled data-driven decision making.

City of Key West – Strengthened community relationships via CivicPlus

Case #4

Improved relationships with community members and maintained current communications through the town website.

City of Manitou Springs – Automation reduces busy-work

Case #5

Automations eliminated busy-work and improved staff efficiency.

Spartanburg County Parks and Recreation – Streamlined software partnerships

Case #6

Consolidated software partners to simplify operations and improve program delivery.

Niles Township, IL – Intuitive municipal website technology

Case #7

Municipal website technology described as intuitive with quick staff adoption.

Bucks County – trust and reliability in municipal websites

Case #8

CivicPlus cited for improving government-community relationships and trusted web solutions.

Additional Product Information

Product Description

A unified government technology platform offering municipal websites, accessibility, mass notification, FOIA/public records tooling, 311 CRM, social media archiving, codification, asset management, process automation, resident portal, and more, designed to deliver unified resident experiences and efficient government operations.

Target Market

Local governments and public sector entities (cities, counties, special districts) and related education and public safety agencies seeking integrated digital government tools.

Unique Value Proposition

The Civic Experience Platform delivers an integrated, government-specific solution stack with unified resident experiences, strong accessibility and compliance features, robust security investments, and a history of government-focused delivery, enabling governments to operate more efficiently and engage residents effectively.

Technical Requirements

WCAG 2.1 AA accessibility; hosting and cybersecurity considerations; 24/7 technical support; integrations via Integration Hub; mobile-friendly and accessible design; supports resident self-service

Pricing Model

Pricing not publicly disclosed; options indicated include Request pricing and Online Demo

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