Lime Connect

Business Profile

Core Value Proposition

Lime Connect provides AI-powered customer communication for sales and support, with AI agents and a shared inbox to turn conversations into revenue.

Target Customer

Sales and customer support teams looking to scale conversations and improve response times across multiple channels

Key Differentiator

Unified, multi-channel inbox that combines AI agents with human agents, European hosting with GDPR compliance and ISO27001 focus, plus proactive WhatsApp campaigns and live website messaging

Implementation Timeline

Not specified in the content; onboarding described as straightforward in testimonials

Pain Points

1Inability to scale customer conversations without proportionally increasing headcount
2Disjointed, multi-channel communication that slows response times
3Finding and engaging customers across channels (website chat, WhatsApp, social, SMS) while maintaining security/compliance

Key Features

1Message Center: a single shared inbox for all conversations
2AI Automation & Chatbots with workflows to automate conversations
3Multi-channel messaging (Website Chat, WhatsApp, Email, Instagram, Facebook Messenger, SMS, etc.)
4WhatsApp Campaigns for interactive, segmented campaigns
5Website Messenger and Live Chat for proactive engagement

Target Customer Industries

Decision Makers

1Customer Service Representative
2Senior Marketing Manager
3Head of Customer Service
4Customer experience specialist
5Account Manager

Client Results

177% of inquiries solved by AI chatbot
2Greater than 80% WhatsApp campaign opening rate
315+ years on the market

Competitive Advantages

1Unified inbox that scales conversations without headcount growth
2Multi-channel reach including WhatsApp, website chat, and social channels
3European hosting with GDPR compliance and enterprise-grade security (ISO27001) and accessibility considerations

Key Benefits

1Scale conversations without proportional headcount growth

2Turn conversations into revenue through proactive engagement

3Engage customers across channels (Webchat, WhatsApp, social, SMS) with AI and human collaboration

4GDPR compliance, German hosting, and ISO27001 readiness for enterprise security

Case Studies & Success Stories

TUI Austria case study

Case #1

Customer Service Representative highlights value for money and simple integration, with a dedicated contact for fast support

Gühring AG case study

Case #2

Uses Lime Connect as a service chat to handle customer concerns in real time; faster processing and improved service

PSD Bank Nürnberg case study

Case #3

AI chatbot is easy to maintain with many features; onboarding described as straightforward; built-in analytics to assess service quality

Dampsoft GmbH case study

Case #4

Notes ongoing feature development, responsiveness to customer feedback, and strong support quality

Toyota case study

Case #5

Website chat and WhatsApp used to enhance user experience and guide website visitors more effectively, aiding lead generation

Additional Product Information

Product Description

An AI-powered customer communication platform featuring AI agents, automation, and a shared inbox to improve sales and support across multiple channels.

Target Market

B2B organizations seeking scalable, compliant, multi-channel customer engagement and revenue-driven conversations

Unique Value Proposition

AI-driven, multi-channel customer communication with a single shared inbox, built-in analytics, and enterprise-grade security hosted in Europe

Technical Requirements

Supports Webchat, WhatsApp, Website Messenger, Email, Instagram, Facebook Messenger, SMS; includes mobile app; data privacy and security alignment; ISO27001 (certification in progress); GDPR-compliant

Pricing Model

Not disclosed in the content

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