JivoChat
Business Profile
Core Value Proposition
JivoChat provides a unified live chat and customer engagement platform that connects websites, mobile apps, social media, messengers, and phone calls in one place, with AI-powered agents to automate and scale support.
Target Customer
Businesses with customer support needs seeking multi-channel engagement and automation, including e-commerce, services, finance/insurance, education, and technology organizations that want to centralize conversations across websites, social media, messaging apps, and calls.
Key Differentiator
Consolidates multiple channels (web, mobile, social, messaging, telephony) into one platform with built-in AI agents and chatbots, extensive multi-channel integrations, a large base of users and operators, and strong emphasis on data security and access control.
Implementation Timeline
Notable results observed within the first month for at least one case (Avilon; 32% sales increase); ongoing improvements with AI Agent and automation (up to 80% of conversations).
Pain Points
- 1Fragmented customer conversations across websites, social media, messaging apps, and phone calls.
- 2High volume of inquiries requiring scalable automation and faster response times.
- 3Data access risk when employees leave or share social accounts; risk of data leakage.
Key Features
- 1Live Chat for Websites and Live Chat for Mobile App
- 2Chatbots and AI Agent
- 3Multi-channel integrations (WhatsApp Business, Instagram, Facebook, Telegram, Viber, Apple Business Chat, etc.)
- 4CRM and Email Integration; API for Developers
- 5Analytics and KPI monitoring; ability to monitor response time, employee activity, and leads sources
- 6Security/features to prevent data leakage and control access (store contacts in JivoChat; no need to share passwords)
Target Customer Industries
Decision Makers
- 1Head of Customer Service
- 2Head of Internet Marketing
- 3Development Director
- 4CPO (Chief Product Officer)
Client Results
- 1Lead generation: 70% increase in leads and 15% increase in lead-to-deal conversion (Renaissance Life).
- 2Sales increase: 32% in the first month after switching Instagram to JivoChat (Avilon).
- 3AI-driven outcomes: 90% of requests resolved automatically and 15% increase in deal conversion when using the chatbot (Renaissance Life).
- 4Up to 80% of conversations can be handled by AI Agent; reduces costs by at least 30%.
Competitive Advantages
- 1Centralized hub for live chat, social media, messengers, and phone in one interface
- 2AI Agent and chatbots automate routine tasks and scale support
- 3Cost savings and efficiency gains (reduces costs; 30%+ cited)
- 4Data security and access control to protect accounts and sensitive information
- 5Ability to monitor performance metrics and analytics for KPI optimization
Key Benefits
Case Studies & Success Stories
Renaissance Life – Lead generation and conversion uplift
Using JivoChat chatbot integration, leads increased by 70% and lead-to-deal conversion rate increased by 15%; improved coverage during off-hours.
Avilon – Instagram account switched to JivoChat
Sales increased by 32% in the first month; improved customer loyalty; secure access controlled by senior staff passwords; live operators respond via the JivoChat app.
Additional Product Information
Product Description
Live chat software with multi-channel messaging, AI agents, chatbots, CRM integrations, and analytics to centralize and automate customer support.
Target Market
Businesses needing multi-channel customer support and automation, spanning e-commerce, finance/insurance, education, healthcare, and technology sectors.
Unique Value Proposition
Consolidates all contact channels into a single app and offers AI-driven automation across channels, with security features to protect accounts and data, plus easy integration via APIs.
Technical Requirements
Integrations and API access; Web API; supports connections to CRM and other software; AI Agent powered by OpenAI technologies.
Pricing Model
Pricing includes a free tier with 5 agents; pricing details and affiliate program available; AI Agent pricing offered as part of product offerings.
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