JivoChat

Business Profile

Core Value Proposition

JivoChat provides a unified live chat and customer engagement platform that connects websites, mobile apps, social media, messengers, and phone calls in one place, with AI-powered agents to automate and scale support.

Target Customer

Businesses with customer support needs seeking multi-channel engagement and automation, including e-commerce, services, finance/insurance, education, and technology organizations that want to centralize conversations across websites, social media, messaging apps, and calls.

Key Differentiator

Consolidates multiple channels (web, mobile, social, messaging, telephony) into one platform with built-in AI agents and chatbots, extensive multi-channel integrations, a large base of users and operators, and strong emphasis on data security and access control.

Implementation Timeline

Notable results observed within the first month for at least one case (Avilon; 32% sales increase); ongoing improvements with AI Agent and automation (up to 80% of conversations).

Pain Points

1Fragmented customer conversations across websites, social media, messaging apps, and phone calls.
2High volume of inquiries requiring scalable automation and faster response times.
3Data access risk when employees leave or share social accounts; risk of data leakage.

Key Features

1Live Chat for Websites and Live Chat for Mobile App
2Chatbots and AI Agent
3Multi-channel integrations (WhatsApp Business, Instagram, Facebook, Telegram, Viber, Apple Business Chat, etc.)
4CRM and Email Integration; API for Developers
5Analytics and KPI monitoring; ability to monitor response time, employee activity, and leads sources
6Security/features to prevent data leakage and control access (store contacts in JivoChat; no need to share passwords)

Target Customer Industries

Decision Makers

1Head of Customer Service
2Head of Internet Marketing
3Development Director
4CPO (Chief Product Officer)

Client Results

1Lead generation: 70% increase in leads and 15% increase in lead-to-deal conversion (Renaissance Life).
2Sales increase: 32% in the first month after switching Instagram to JivoChat (Avilon).
3AI-driven outcomes: 90% of requests resolved automatically and 15% increase in deal conversion when using the chatbot (Renaissance Life).
4Up to 80% of conversations can be handled by AI Agent; reduces costs by at least 30%.

Competitive Advantages

1Centralized hub for live chat, social media, messengers, and phone in one interface
2AI Agent and chatbots automate routine tasks and scale support
3Cost savings and efficiency gains (reduces costs; 30%+ cited)
4Data security and access control to protect accounts and sensitive information
5Ability to monitor performance metrics and analytics for KPI optimization

Key Benefits

1Unified inbox for live chat, social, and messaging

2AI Agent and chatbots automate up to 80% of conversations

3Increased leads and sales; improved conversion rates

4Improved data security and access control

Case Studies & Success Stories

Renaissance Life – Lead generation and conversion uplift

Case #1

Using JivoChat chatbot integration, leads increased by 70% and lead-to-deal conversion rate increased by 15%; improved coverage during off-hours.

Avilon – Instagram account switched to JivoChat

Case #2

Sales increased by 32% in the first month; improved customer loyalty; secure access controlled by senior staff passwords; live operators respond via the JivoChat app.

Additional Product Information

Product Description

Live chat software with multi-channel messaging, AI agents, chatbots, CRM integrations, and analytics to centralize and automate customer support.

Target Market

Businesses needing multi-channel customer support and automation, spanning e-commerce, finance/insurance, education, healthcare, and technology sectors.

Unique Value Proposition

Consolidates all contact channels into a single app and offers AI-driven automation across channels, with security features to protect accounts and data, plus easy integration via APIs.

Technical Requirements

Integrations and API access; Web API; supports connections to CRM and other software; AI Agent powered by OpenAI technologies.

Pricing Model

Pricing includes a free tier with 5 agents; pricing details and affiliate program available; AI Agent pricing offered as part of product offerings.

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