Lyro AI Agent

Business Profile

Core Value Proposition

Lyro AI Agent provides AI-powered customer service automation that resolves customer queries and augments live chat and help desk workflows within Tidio.

Target Customer

Small- to mid-sized businesses (SMBs) and ecommerce brands using live chat, help desk tools, and support teams.

Key Differentiator

Uses Claude (Anthropic AI) and in-house models, can be added on top of existing stacks with Lyro Connect (no migration required), offers a Benchmarked 67% resolution rate, 50 free Lyro conversations, and a Resolution Rate Guarantee.

Implementation Timeline

Implementation is designed to be quick: onboarding steps include feeding Lyro with your support content, Lyro answering questions using that content, and monitoring performance for refinements. The site emphasizes rapid deployment and onboarding with phrases like 'Start for free' and 'You’re just minutes away'.

Pain Points

1High volume of repetitive queries slows agents and strains support teams
2Long customer resolution times for common inquiries
3Need to maintain brand voice and consistency while scaling support

Key Features

1Lyro AI Agent that answers questions and performs tasks from your content
2Flows and automation to engage users proactively and convert
3Integrations with Zendesk, Intercom, Salesforce and 20+ tools (no migration required)
4Lyro Connect to use Lyro with existing support software
5Real-time performance insights and monitoring
6Product Recommendations and Lyro Guidance to align with brand and drive outcomes

Target Customer Industries

Decision Makers

1Co-founder and CEO
2Customer Care Coordinator
3CEO & Founding Partner

Client Results

167% average resolution rate for Lyro
290% of repetitive tasks handled by Lyro AI Agent
325% increase in qualified leads with Live Chat
4$66K+ in sales generated by Lyro AI Agent
570% increase in self-service resolution
627% increase in conversion rates
730% CSAT increase
889% resolution rate with Lyro AI Agent (per claims on the page)

Competitive Advantages

1No need to replace human agents; Lyro augments and augments human support
2Can be added on top of existing stacks without platform migrations (Lyro Connect)
3Strong ROI indicators (high resolution rates, cost efficiency, increased CSAT and conversions)
4Data security and guardrails (uses Claude and in-house models)
5Transparent pricing with free initial conversations and measurable outcomes

Key Benefits

1Increases self-service resolution and CSAT

2Reduces response times and improves efficiency

3Cost-effective scaling of support

4Maintains brand voice and customer experience

Case Studies & Success Stories

Cove Smart Achieves 70% Increase in Self-Service Resolution with Lyro AI Agent

Case #1

CoveSmart boosted self-service by 70%, cut response times by 80%, and increased satisfaction using Lyro AI across multiple systems and languages.

Additional Product Information

Product Description

AI-powered customer service agent that talks to customers, performs tasks, and integrates with live chat and help desk tools. Powered by Claude (Anthropic AI) and in-house models, with optional Lyro Connect to augment existing support platforms. Includes onboarding, performance insights, and configurable behavior to match brand voice.

Target Market

SMBs and ecommerce brands seeking scalable, AI-enhanced customer service without migrating their current support stack.

Unique Value Proposition

Add an AI agent on top of your existing tools with no migrations required, trainable on your own content, and supported by a performance guarantee and clear ROI.

Technical Requirements

Integrates with Zendesk, Intercom, Salesforce, and 20+ other platforms; can be added via Lyro Connect; no mandatory migration; data handling aligned with Claude-based security.

Pricing Model

Lyro conversations start with 50 free conversations; each Lyro conversation begins at $0.50. Lyro Connect is available only with Plus and Premium subscriptions. Start for free with no credit card required.

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