Splashtop Remote Access
Business Profile
Core Value Proposition
Splashtop Remote Access provides secure, high-performance remote access and remote support software for individuals, teams, and enterprises, enabling access to work computers from any device and location.
Target Customer
Individuals and small teams needing remote access; IT professionals needing remote support; enterprises requiring SSO, advanced security, and manageability; MSPs
Key Differentiator
Enterprise-grade security and compliance (SOC 2 and SOC 3, ISO/IEC 27001, GDPR), flexible deployment (cloud and On-Prem), broad device support, high-performance remote sessions (4:4:4 color, 240fps, high-fidelity audio), and proven adoption (trusted by millions and 85% of Fortune 500).
Implementation Timeline
Customers describe setup as easy and quick; quotes indicate the solution is easy to implement and configure
Pain Points
- 1Need to access work computers from anywhere on any device
- 2Require remote IT support for devices with security and manageability
- 3Need business continuity and remote workflows during disruptions (e.g., COVID-19)
Key Features
- 1Remote Access to Windows, Mac, Linux, Chromebook, iOS, Android with unattended access
- 2Remote Support with on-demand IT support and unattended access
- 3Enterprise features: SSO, granular access controls, SIEM logging, cloud recording, IP whitelisting
- 4High-performance video/audio: 4:4:4 color, up to 240fps, high-fidelity audio, USB device redirection, Wacom Bridge
- 5On-Prem option and scalable licensing (Solo, Pro, Performance, Enterprise); file transfer; Wake-on-LAN
Target Customer Industries
Decision Makers
- 1IT Director
- 2Technology Coordinator
- 3IT Manager
- 4Senior Information Technology Manager
- 5Administrator in Information Technology
- 6Technician in Information Technology & Services
- 7Senior Engineer
Client Results
- 1Warner Bros. case: enabled post-production tasks from anywhere as part of business continuity during COVID-19
- 2Customer testimonials indicate improved IT support efficiency and user satisfaction
- 3Adoption by millions of users and 85% of Fortune 500 as customers
- 4High security and reliability enabling secure remote productivity
Competitive Advantages
- 1High-performance remote sessions (4K streaming, up to 60fps) with features like multi-monitor support and Wacom integration
- 2Broad device and platform support (Windows, Mac, Linux, Chromebook, iOS, Android) and VDI/VDI-like scenarios
- 3Enterprise-grade security and compliance (SSO, 2FA/MFA, session audit logging, E2E encryption, IP whitelisting, cloud/session recording)
- 4Flexible deployment options (Cloud and On-Prem) with scalable licensing including a dedicated Enterprise tier
- 5Strong user feedback and third-party recognition (Gartner Peer Insights references; positive testimonials)
Key Benefits
Case Studies & Success Stories
Warner Bros. Uses Splashtop to Execute Post-Production Tasks from Anywhere
Warner Bros. International Television Production (WBITVP) New Zealand deployed Splashtop as a business continuity solution to keep post-production workflows remote during COVID-19, citing security and high-performance remote productivity as key factors.
GE – IT Director Testimonial
John Williams, International IT Director at GE, praised Splashtop for security, usability, and enabling IT support to be more time-efficient.
Additional Product Information
Product Description
Secure, high-performance remote access and remote support solutions for individuals, teams, IT, and businesses (with Enterprise and On-Prem options).
Target Market
Individuals, small teams, IT professionals, MSPs, and enterprises seeking remote access and remote support with strong security and management features.
Unique Value Proposition
Fast, secure remote access and remote support with enterprise-grade security, flexible cloud/on-prem deployment, and proven reliability used by millions and Fortune 500 companies.
Technical Requirements
Requires Splashtop clients on devices (Windows, Mac, Linux, Chromebook, iOS, Android) and Splashtop Streamer on target machines; supports on-prem and cloud deployments
Pricing Model
Annual billing with tiered per-user plans (Solo, Pro, Performance, Enterprise); On-Prem option; Free trial available
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