University of Michigan Health (U-M Health) – Patient Care
Business Profile
Core Value Proposition
University of Michigan Health (U-M Health) provides comprehensive patient care across a wide range of specialties, supported by decades of research and education.
Target Customer
{"Patients and families seeking medical care","Referring clinicians","Health providers seeking information on referrals or transfers"}
Key Differentiator
Academic medical center with a network of specialty centers (e.g., C.S. Mott Children’s Hospital, Frankel Cardiovascular Center, Kellogg Eye Center) and integrated patient portal and referral resources, combining patient care with research and education.
Implementation Timeline
Not specified
Pain Points
- 1Difficulty finding the right doctor or specialist across many services
- 2Navigating multiple locations and parking for care
- 3Managing billing, insurance information, records access, and coordinating with care teams
Key Features
- 1Find a Doctor capability
- 2Access to Our Care, Specialties & Services, and Specialty Centers & Hospitals
- 3Locations & Parking with floor maps
- 4MyUofMHealth patient portal
- 5Referral or transfer of a patient and Physician Liaison support
Target Customer Industries
Decision Makers
- 1Physician
- 2Nurse
- 3Physician Liaison
Competitive Advantages
- 1Affiliation with a major academic medical center (University of Michigan) enabling research-backed care
- 2Extensive network of specialty centers and hospitals under Michigan Medicine
- 3Integrated digital tools (MyUofMHealth portal) for patient access and records
- 4Dedicated referral and transfer support via Physician Liaison Team
- 5Comprehensive location information and floor maps to aid access
Key Benefits
Additional Product Information
Product Description
Comprehensive patient care network across Michigan Medicine with specialty centers, hospitals, a patient portal, and referral support.
Target Market
Patients and families seeking medical care; referring clinicians within Michigan and beyond
Unique Value Proposition
An affiliated academic medical center offering broad specialty care, patient-centered services, and seamless access through a unified portal and referral system.
Technical Requirements
Not specified
Pricing Model
Not specified
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