Business Profile
Zoho Support Plans delivers guided onboarding, round-the-clock multi-channel support, and a dedicated Technical Account Manager to help customers successfully adopt and optimize their Zoho subscriptions.
{"Businesses using Zoho products","SMEs seeking guided onboarding and affordable support","Larger enterprises requiring dedicated account management and 24/7 support"}
Dedicated Technical Account Manager (TAM), 24/7 multi-channel support, early access to new features, quarterly feature-usage reports with recommendations, and personalized onboarding/training.
Not specified in the content
Zoho support handled the CRM implementation and data migration from Salesforce; the support rep brainstormed with the customer to better integrate Zoho for the sales team and deliver timely results
Zoho support implemented Zoho CRM and migrated data from Salesforce; the support rep worked with the customer to optimize Zoho usage for the sales team
A tiered support service offering for Zoho products, including Classic, Premium, and Enterprise plans, with onboarding, multi-channel support, remote assistance, knowledge base access, and dedicated account management to help customers adopt and optimize Zoho subscriptions.
Zoho product users ranging from small and mid-sized businesses to large enterprises globally
A holistic support ecosystem featuring dedicated TAM, 24/7 or 8x5 multi-channel support, proactive guidance, and early access to features, designed to maximize ROI from Zoho products
Support channels include email, live chat, and phone; remote assistance available; availability varies by plan (Classic, Premium, Enterprise); access to knowledge base, community forums, and self-service portal
Classic: Included by default with a paid Zoho subscription. Premium: 20% of your Zoho subscription fee. Enterprise: 25% of your annual Zoho subscription fee (minimum 75 user licenses for Zoho One; minimum 50 user licenses for other products that offer Enterprise Support).
Based on matching: problems solved, target roles, key features, industries
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