Zoho Support Plans

Business Profile

Core Value Proposition

Zoho Support Plans delivers guided onboarding, round-the-clock multi-channel support, and a dedicated Technical Account Manager to help customers successfully adopt and optimize their Zoho subscriptions.

Target Customer

{"Businesses using Zoho products","SMEs seeking guided onboarding and affordable support","Larger enterprises requiring dedicated account management and 24/7 support"}

Key Differentiator

Dedicated Technical Account Manager (TAM), 24/7 multi-channel support, early access to new features, quarterly feature-usage reports with recommendations, and personalized onboarding/training.

Implementation Timeline

Not specified in the content

Pain Points

1Need guided onboarding and effective configuration of Zoho subscriptions
2Require reliable, multi-channel support for timely issue resolution
3Desire proactive guidance, performance optimization, and early access to new features

Key Features

1Onboarding sessions and Jumpstart for fast product setup
224/7 multi-channel support (email, chat, phone) for Enterprise; 8x5 for Classic/Premium
3Remote assistance for troubleshooting
4Dedicated Technical Account Manager (TAM)
5Quarterly feature-usage reports with recommendations
6Early access to new features

Target Customer Industries

Decision Makers

1Founder & CEO
2Director of Business Development

Client Results

1Supported implementation of Zoho CRM and migration of data from Salesforce for a customer (Fritts Solar) with guidance to integrate Zoho for the sales team
2Assisted Zoho CRM implementation and Salesforce data migration for Tech in Asia, including collaborative brainstorming to optimize adoption

Competitive Advantages

1Dedicated TAM for personalized, exclusive support
224/7 multi-channel support and rapid initial response (1-hour to 3-hour acknowledgments depending on plan level)
3Early access to new features with demos and guidance
4Quarterly usage reports with actionable recommendations
5Comprehensive access to knowledge base, community forums, and self-service options

Key Benefits

1Guided onboarding and configuration assistance

2Reliable, timely issue resolution across multiple channels

3Single point of contact via a dedicated TAM

4Access to knowledge resources, community forums, and training options

5Proactive feature usage insights and early feature access

Case Studies & Success Stories

Zoho CRM implementation and Salesforce data migration at Fritts Solar

Case #1

Zoho support handled the CRM implementation and data migration from Salesforce; the support rep brainstormed with the customer to better integrate Zoho for the sales team and deliver timely results

Zoho CRM implementation support for Tech in Asia

Case #2

Zoho support implemented Zoho CRM and migrated data from Salesforce; the support rep worked with the customer to optimize Zoho usage for the sales team

Additional Product Information

Product Description

A tiered support service offering for Zoho products, including Classic, Premium, and Enterprise plans, with onboarding, multi-channel support, remote assistance, knowledge base access, and dedicated account management to help customers adopt and optimize Zoho subscriptions.

Target Market

Zoho product users ranging from small and mid-sized businesses to large enterprises globally

Unique Value Proposition

A holistic support ecosystem featuring dedicated TAM, 24/7 or 8x5 multi-channel support, proactive guidance, and early access to features, designed to maximize ROI from Zoho products

Technical Requirements

Support channels include email, live chat, and phone; remote assistance available; availability varies by plan (Classic, Premium, Enterprise); access to knowledge base, community forums, and self-service portal

Pricing Model

Classic: Included by default with a paid Zoho subscription. Premium: 20% of your Zoho subscription fee. Enterprise: 25% of your annual Zoho subscription fee (minimum 75 user licenses for Zoho One; minimum 50 user licenses for other products that offer Enterprise Support).

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