Zoom Workplace
Business Profile
Core Value Proposition
Zoom Workplace provides an AI-first UCaaS platform that unifies meetings, team chat, phone, mail & calendar, docs, whiteboard, and collaboration tools with built-in AI to accelerate teamwork.
Target Customer
{"Small and midsize businesses","Enterprise IT professionals","Customer experience teams","Sales and revenue teams","Marketing and events teams","Facilities managers","HR / People teams"}
Key Differentiator
AI-first integration across communications and collaboration in a single platform, with built-in AI (AI Companion) to summarize meetings and draft follow-ups, plus consolidated tools for hybrid/workspace management.
Implementation Timeline
Not specified in the provided content
Pain Points
- 1Fragmented tools across meetings, chat, calendar, email, docs, and devices
- 2Difficulty maintaining effective collaboration in hybrid/remote work environments
- 3Manual, repetitive tasks in meetings and follow-ups that slow work
Key Features
- 1Meetings (video conferencing)
- 2Team Chat (instant messaging)
- 3Cloud-based Phone system
- 4Mail & Calendar integration
- 5Docs, Whiteboard, Clips (video messages) and screen recordings
- 6Tasks and Workflow Automation
- 7Video Management
- 8Spaces/Rooms
- 9Workspace Reservation
- 10Digital Signage
- 11Visitor Management
- 12Workvivo for employee engagement
- 13Webinars and Events
- 14Contact Center with Virtual Agent
- 15AI Companion
Target Customer Industries
Decision Makers
- 1Founder and CEO
- 2VP, Tech Talent Acquisition
- 3Chief Revenue Officer
Client Results
- 1Improved audio/video quality and customizable solutions for diverse user needs (TheShareCo case study)
- 2Expanded service reach and enhanced workflows with Zoom Video SDK
- 3Increased versatility beyond basic video conferencing
- 4Estimated time savings of up to 6 hours per week in meetings due to AI Companion
- 5Unified, contextual visibility across communications and collaboration tools
Competitive Advantages
- 1Built-in AI capabilities (AI Companion) to summarize meetings and draft follow-ups
- 2All-in-one platform consolidating Meetings, Chat, Phone, Docs, Whiteboard, and more
- 3Strong support for hybrid/remote work and office/workspace management
- 4Extensive event, webinars, and contact center capabilities within one platform
- 5Developer ecosystem with APIs/SDKs and Zoom Video SDK for custom integrations
- 6Notable industry recognition (Gartner UCaaS leader; Forrester Wave UCaaS) referenced in the content
Key Benefits
Case Studies & Success Stories
TheShareCo Empowering mental wellness: TheShareCo’s revolutionary journey with Zoom Video SDK
TheShareCo transformed online therapy by integrating Zoom Video SDK, enabling Share™, a 24/7 online counseling app with 200+ therapists. Benefits included superior audio/video quality, customizable layouts that mimic in-person sessions, expanded service reach, enhanced workflows, and easier access to essential tools. Founder Tan Han Sing cited the SDK’s layout flexibility and reliable performance as key factors.
Additional Product Information
Product Description
An AI-first UCaaS platform that unifies video meetings, team chat, phone, email/calendar, documents, whiteboard, and collaboration tools, with added capabilities for events, contact center, and employee engagement.
Target Market
Organizations ranging from small/midmarket to enterprise seeking an all-in-one collaboration and communications solution with AI capabilities; includes teams like IT, CX, sales, marketing, facilities, and HR.
Unique Value Proposition
One platform to connect with built-in AI to make interactions faster, easier, and more productive while consolidating disparate tools into a single, scalable solution.
Technical Requirements
APIs and SDKs for developers; integrations for Zoom Workplace; desktop installation; download center; App Marketplace; Webhooks; Zoom Video SDK for custom implementations
Pricing Model
Not specified in the content; Zoom AI Companion is available with eligible paid Zoom Workplace plans; Pricing page exists with plans and contact to sales
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