Gemeente Amsterdam

Business Profile

Core Value Proposition

Gemeente Amsterdam provides municipal government services to residents and businesses in Amsterdam.

Target Customer

Residents of Amsterdam, local businesses and organizations seeking city services and information.

Key Differentiator

Consolidated city portal offering official information and access to services across multiple domains (taxes, permits, housing, care and support, events, elections) from a single site.

Pain Points

1Navigating multiple city services across different channels without a centralized source
2Keeping up-to-date with city news, programs, and elections
3Accessing practical city services such as reporting issues and managing personal civic data (e.g., address changes, IDs, passports)

Key Features

1News and notices about city programs and events
2Direct navigation to key content with quick access menus
3Meldingen and reporting (e.g., 'Meld kapotte dingen of overlast')
4Address changes and identity-related services (e.g., 'Adreswijziging', 'Paspoort, ID-kaart en rijbewijs')
5Subsidies and public programs (e.g., 'Hybride warmtepomp subsidie')
6Election information and voting logistics
7Event information and listings (e.g., Amsterdam Marathon)

Target Customer Industries

1Public Sector

Competitive Advantages

1Official, single source for Amsterdam’s civic information and services
2Immediate access to critical civic updates (elections, subsidies, programs)
3Integrated tools for reporting issues and managing personal civic data

Key Benefits

1Access to official services and information in one place

2Timely updates on elections, subsidies, and programs

3Tools for reporting issues and managing personal civic data (addresses, licenses)

Additional Product Information

Product Description

Official municipality website offering information, services, and news for residents and businesses in Amsterdam.

Target Market

Residents, local businesses, and organizations operating in Amsterdam.

Unique Value Proposition

A centralized, authoritative hub for Amsterdam’s civic information and public services across tax, housing, permits, care, entrepreneurship, and civic events.

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