Business Profile
Microsoft Dynamics 365 provides agentic CRM and ERP solutions that connect teams, processes, and data to create exceptional customer experiences and operational agility.
Businesses seeking integrated CRM/ERP across Sales, Service, Finance, and Supply Chain; CIOs, CFOs, ERP project leaders, and frontline teams who want AI-assisted automation and unified data.
Agentic AI-powered agents embedded in CRM/ERP apps, with autonomous processes and support for Model Context Protocol (MCP) servers, all on one platform to enhance collaboration and speed of work.
No explicit implementation timeline provided; materials emphasize ease of installation/maintenance and ROI, with a 30-day free trial available for hands-on evaluation.
Pepijn Brinkhoff, Lead Product Owner, states that total cost of ownership went down by as much as 40% versus their previous solution.
Julie Parizel, ERP Transformation Program Manager, notes Business Central is very agile with flexible features and is easy to install and maintain.
Christina Schull, Chief Information Officer, says Dynamics 365 has been the tool from the start because of its extraordinary flexibility.
Art delaCruz, Chief Executive Officer, states Copilot lets the team move quickly, effectively, and efficiently.
Tammy Koehler, Chief Financial Officer, notes that invoices, payments, expense reports, etc., are pushed into Business Central, with $300,000 to $500,000 in annual cost savings.
Agentic CRM and ERP solutions that connect teams, processes, and data across the organization to enhance customer experiences and operational agility.
Organizations needing integrated CRM/ERP with AI-assisted capabilities across sales, service, finance, and supply chain; mid-size to large enterprises and entities undergoing ERP/CRM transformations.
A single platform delivering agentic, AI-powered CRM and ERP with autonomous agents, broad app coverage (Sales, Service, Finance, Supply Chain, etc.), and configurable optimization via MCP-enabled workflows.
Not explicitly specified in the provided content. The site references AI agents, IoT, mixed reality, and MCP servers; on-premises support is mentioned in the footer, but exact requirements are not detailed here.
Pricing guidance is not detailed in the content; a 30-day free trial is available. Pricing overview and plan comparisons are mentioned, but specific prices are not provided.
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