Microsoft Dynamics 365
Business Profile
Core Value Proposition
Microsoft Dynamics 365 provides agentic CRM and ERP solutions that connect teams, processes, and data to create exceptional customer experiences and operational agility.
Target Customer
Businesses seeking integrated CRM/ERP across Sales, Service, Finance, and Supply Chain; CIOs, CFOs, ERP project leaders, and frontline teams who want AI-assisted automation and unified data.
Key Differentiator
Agentic AI-powered agents embedded in CRM/ERP apps, with autonomous processes and support for Model Context Protocol (MCP) servers, all on one platform to enhance collaboration and speed of work.
Implementation Timeline
No explicit implementation timeline provided; materials emphasize ease of installation/maintenance and ROI, with a 30-day free trial available for hands-on evaluation.
Pain Points
- 1Disparate teams, processes, and data limiting cross-functional visibility and agility.
- 2Lengthy time to develop and optimize customer journeys.
- 3Manual, repetitive tasks leading to slower responses and higher costs.
Key Features
- 1Agentic CRM and ERP capabilities spanning Sales, Marketing, Customer Service, Field Service, Supply Chain Management, Finance, and Project Operations.
- 2AI-assisted applications (Sales, Customer Insights, Customer Service, Field Service, etc.) with autonomous agents.
- 3IoT and mixed reality support to empower frontline teams.
- 4Autonomous processes and AI-enabled insights with Model Context Protocol (MCP) servers.
- 5Unified platform for CRM and ERP on Dynamics 365 with partner add-ons and ecosystem.
Target Customer Industries
Decision Makers
- 1Lead Product Owner
- 2Chief Information Officer
- 3ERP Transformation Program Manager
- 4Chief Financial Officer
- 5Chief Executive Officer
Client Results
- 175% time saved on customer journey development (Dynamics 365 Sales).
- 240% reduction in average call handling time (Dynamics 365 Customer Insights).
- 314% increase in field technician productivity (Dynamics 365 Field Service / Customer Service context).
- 4106% ROI achieved by deploying a Dynamics 365 ERP solution.
- 5$300,000 to $500,000 cost savings per year (Dynamics 365 Business Central / case references).
Competitive Advantages
- 1AI agents enabling autonomous tasks and workflows across CRM and ERP.
- 2Unified, scalable platform for sales, service, finance, and supply chain with strong ROI signals.
- 3Flexibility and agility highlighted by customer quotes (easy to install/maintain; extraordinary flexibility).
- 4Evidence from multiple customer case studies showing measurable savings and productivity gains.
Key Benefits
Case Studies & Success Stories
ABN AMRO reduces total cost of ownership with Dynamics 365
Pepijn Brinkhoff, Lead Product Owner, states that total cost of ownership went down by as much as 40% versus their previous solution.
Michelin adopts Dynamics 365 Business Central for agile ERP
Julie Parizel, ERP Transformation Program Manager, notes Business Central is very agile with flexible features and is easy to install and maintain.
Alltech gains flexibility with Dynamics 365
Christina Schull, Chief Information Officer, says Dynamics 365 has been the tool from the start because of its extraordinary flexibility.
Team Rubicon uses Copilot in Dynamics 365 Customer Insights
Art delaCruz, Chief Executive Officer, states Copilot lets the team move quickly, effectively, and efficiently.
Andretti Indoor Karting & Games achieves significant cost savings
Tammy Koehler, Chief Financial Officer, notes that invoices, payments, expense reports, etc., are pushed into Business Central, with $300,000 to $500,000 in annual cost savings.
Additional Product Information
Product Description
Agentic CRM and ERP solutions that connect teams, processes, and data across the organization to enhance customer experiences and operational agility.
Target Market
Organizations needing integrated CRM/ERP with AI-assisted capabilities across sales, service, finance, and supply chain; mid-size to large enterprises and entities undergoing ERP/CRM transformations.
Unique Value Proposition
A single platform delivering agentic, AI-powered CRM and ERP with autonomous agents, broad app coverage (Sales, Service, Finance, Supply Chain, etc.), and configurable optimization via MCP-enabled workflows.
Technical Requirements
Not explicitly specified in the provided content. The site references AI agents, IoT, mixed reality, and MCP servers; on-premises support is mentioned in the footer, but exact requirements are not detailed here.
Pricing Model
Pricing guidance is not detailed in the content; a 30-day free trial is available. Pricing overview and plan comparisons are mentioned, but specific prices are not provided.
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